FAQ's

1. What are your business hours?

Stay and Play operates Monday through Friday, from 8:00 AM to 6:00 PM.

2. Do you accept childcare vouchers?

Yes, absolutely. At Stay and Play, we are committed to making childcare as accessible and affordable as possible for families. We accept a range of childcare funding schemes and vouchers, including:

  • Childcare Grant (for eligible university and college students)
  • 15 Hours Free Childcare Funding
  • 30 Hours Free Childcare Funding (where applicable)

If you have any questions about eligibility or funding options, please feel free to contact us. Our team will be happy to assist you.

3. What is the registration fee for?

The registration fee at Stay and Play is a one-time charge that covers the administrative costs associated with enrolling your child. This fee enables us to process your application, secure your child's place within the nursery, and prepare all necessary enrolment documentation.

Our registration process helps ensure a smooth transition for your child and allows us to gather the information required to provide the highest standard of care from day one.

4. Is the registration fee refundable?

The registration fee at Stay and Play is a one-time charge that covers the administrative costs associated with enrolling your child. This fee enables us to process your application, secure your child's place within the nursery, and prepare all necessary enrolment documentation.

Our registration process helps ensure a smooth transition for your child and allows us to gather the information required to provide the highest standard of care from day one.

5. Can we pay for childcare by the hour?

Unfortunately, we do not offer hourly payment options for childcare. Our fees are structured based on half-day and full-day sessions to ensure a consistent and enriching experience for every child in our care.

6. Do I have to pay for a full day if I want my child to attend a shorter day?

At Stay and Play, our session times are designed to provide flexibility for families while maintaining a consistent and high-quality environment for every child.

We offer morning sessions from 8:00 AM to 1:00 PM and afternoon sessions from 1:00 PM to 6:00 PM. A booking that includes both sessions is considered a full-day session.

7. Do I have to pay two registration fees for twins/two children?

At Stay and Play, our session times are designed to provide flexibility for families while maintaining a consistent and high-quality environment for every child.

We offer morning sessions from 8:00 AM to 1:00 PM and afternoon sessions from 1:00 PM to 6:00 PM. A booking that includes both sessions is considered a full-day session.

8. Do I still have to pay fees if my child is absent due to illness or holiday?

At Stay and Play, our session times are designed to provide flexibility for families while maintaining a consistent and high-quality environment for every child.

We offer morning sessions from 8:00 AM to 1:00 PM and afternoon sessions from 1:00 PM to 6:00 PM. A booking that includes both sessions is considered a full-day session.

9. Are fees charged on bank holidays?

Yes, fees are still applicable on bank holidays, as our costs are based on the reservation of your child's place and the ongoing operation of our setting.

10. How do I find out if we are eligible for funded childcare?

You can check your eligibility for funded childcare through https://www.gov.uk/childcare-calculator.